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BCFA Conciliation Service

The Conciliation service helps members who may find themselves in dispute with clients and want to reach an early resolution.

The scheme is managed by the Furniture Ombudsman and has been designed to allow the opportunity for an independent review of disputes and the provision of a negotiated agreement.

In the first instance we suggest that in the event of a dispute you contact the BCFA either by phone on 01494 896790 or email for an initial consultation then should you require the service you will need to complete the information required on the link (in green) below and forward to

The Furniture Ombudsman
Maxwell Road

T: 01438 777740


Full details including the costs are available on the following link:

BCFA Conciliation Service

The Code of Practice includes reference to the  scheme and We hope that you consider this to be a valuable element of your membership, but equally that you don’t have to use it very often.